Privacy Policy | BalTraWed UK Limited

Last updated: March 2026

1. Who We Are

BalTraWed UK Limited ("we", "us", "our") is a company registered in England and Wales (Company No. 16388604), operating under the trading name BTW UK. Our registered office is in the United Kingdom. We import and distribute Podkováň beer and cocoa products to the UK trade.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at: contact@baltrawed.co.uk

2. What Data We Collect

We may collect the following personal data when you submit an enquiry through our website or contact us directly:

Your name and job title
Your company name
Your email address and telephone number
The content of your enquiry or message
Technical data such as your IP address and browser type (collected automatically)

3. How We Use Your Data

We use the personal data you provide for the following purposes:

To respond to your enquiry
To manage our ongoing business relationship with you
To send you relevant trade updates and product information, where you have given consent
To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interest — where you have contacted us with a trade enquiry, we have a legitimate interest in responding to and managing that enquiry
Consent — where you have opted in to receive trade updates and news from us, we process your data on the basis of your consent. You may withdraw consent at any time by contacting us or clicking unsubscribe in any email we send
Legal obligation — where we are required to process data to comply with applicable law

5. How We Store and Protect Your Data

Your personal data is stored securely within HubSpot CRM, a cloud-based customer relationship management platform. HubSpot operates data centres within the European Economic Area and complies with UK GDPR requirements. We do not store your personal data on local devices or unencrypted systems.

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Where there has been no ongoing relationship or correspondence for a period of three years, we will review and delete personal data unless there is a legal reason to retain it.

6. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who assist us in operating our business (such as HubSpot), where those providers are bound by appropriate data protection agreements. We will disclose data where required to do so by law.

7. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. These include functional cookies necessary for the site to operate, and analytics cookies which help us understand site usage. We also use cookies set by HubSpot for tracking and live chat functionality.

You will be presented with a cookie notice when you first visit our site. You can manage your cookie preferences at any time through your browser settings.

8. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct any inaccurate data
Right to erasure — you may ask us to delete your personal data in certain circumstances
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, commonly used format
Right to object — you may object to processing based on legitimate interest
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@baltrawed.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.